Our refund policy is aligned with the products and services available on the website. Refunds will be processed within 5-7 working days and credited to the customer's bank account.

Cancellation Policy:**

Customers can cancel their order up to 60 sec. before the scheduled delivery time. To cancel an order, customers must contact our customer support team at 8108777853. Cancellations made within 5 Min. of the scheduled delivery time may not be eligible for a refund.

Refund Policy:**

1. **Full Refund:**

   - If an order is cancelled within the specified time frame, customers may be eligible for a full refund.

   - In case of payment made through online transactions, the refund will be processed to the original mode of payment within [insert number] business days.

2. **Partial Refund:**

   - If there are quality issues with the delivered food, customers may be eligible for a partial refund.

   - Customers must provide photographic evidence of the quality issue within [insert number] hours of receiving the delivery.

3. **No-Refund Situations:**

   - No refunds will be issued for cancellations made after the specified time frame.

   - No refunds will be provided for orders where delivery is attempted but unsuccessful due to customer unavailability or incorrect delivery details provided by the customer.

Procedure for Refund Requests:**

Customers can request a refund by contacting our customer support team at 8108777853. Refund requests must include the order number, details of the issue, and supporting photographs if applicable.

**Note:**

Rural Delivery Xpert reserves the right to modify or amend this policy at any time. Customers are encouraged to review this policy periodically for any changes.

This policy is effective as of 09/11/2023